yzThings TERMS AND CONDITIONS

By using our products and services you consent to the following terms and conditions i. Due Diligence: Customer is expected to perform all due diligence prior to placing the order. ii. Data is stored locally as well as in the cloud for visualization, analysis and alert generation. iii. All data captured and processed by the platform is relative in nature for the purpose of facilitating better decision making in productivity improvement initiatives, managing operations risks and optimizing operational expenses. iv. The data is stored for a maximum of 3 months from date of deployment. Any requests for extended period of data retention should be made in writing. v. The data captured will be stored on a 3rd party cloud server provided by Amazon Web Services, Google Cloud, Microsoft Azure or a like. vi. Any 3rd party modules, as may be requested by Customer in writing will be integrated and charged accordingly. vii. Date of deployment for all commercial purposes is the day when the platform is operational and first sample data report is generated. viii. yzThings Technologies is the rightful owner of all intellectual property (IP), associated with the platform. ix. Liability of yzThings is to the extent of removing or replacing hardware and software supplied by yzThings. x. This agreement will be construed and governed in accordance with the laws of India. xi. Any dispute arising out or in connection with the agreement shall be settled within the jurisdiction of Hyderabad courts.

WARRANTY

yzThings provides a warranty of one year from date of purchase, proof of purchase is mandatory to process warranties. During the warranty period, yzThings, at its discretion choose to repair or replace any product that proves to be defective. This warranty does not apply to defects resulting from unauthorized modification, attempts to reverse engineer, misuse or use for any reason other than monitoring parameters disclosed during purchase of the product.

THE DATA ACQUIRED IS FOR THE PURPOSE OF FACILITATING BETTER DECISION MAKING ONLY AND IS NOT TO BE TREAED AS LEGALLY BINDING IN ANY MANNER. YZTHINGS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM ANY AUTHORIZED OR UNAUTHORIZED USE OF ANY YZTHINGS PRODUCT. LIABILITY SHALL BE LIMITED TO THE ORIGINAL COST OF THE PRODUCT SOLD

REFUND AND CANCELLATION POLICY

  • Order once placed can be cancelled with 24hours. Beyond 24hrs no cancellation is allowed.
  • We will refund you the full amount or full replacement of the product within fifteen (15) days after the product has been delivered, in case you have;
  • 1. changed your mind or; 2. received item(s) in poor, damaged or mutilated condition or; 3. received item(s) that is different from the item(s) that you have ordered with us;
  • In order to get full refund, please return the item(s) to us in their original packing and undamaged condition, with proof of purchase within fifteen (15) days from date of receipt of items(s) at your end.
  • All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.
  • Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money within 3-4 working days.
  • Post fifteen (15) days, at the discretion of yzThings, a partial refund, to a maximum extent of 50% of original purchase value may be refunded on a case to case basis.
  • PRIVACY POLICY

    We collect data in order to provide better products and services to our customers. To that extent we collect data that indicates your interests on our web portal and the manner in which you browse through our portal. We gather information such as your IP Address, your region, which browser is used and which operating system is used while you were on our web portal. Our online Chat feature has the provision to collect your personal information such as name and email id that you provide. There is no automated process of gleaning such personal data from your desktops or electronic gadgets. Non personal data acquired through the Vidwaan (V-ONE, V-TWO, etc.) Platform is solely for the purpose of facilitating better business decision making by our customers. This data is normally flushed every three (3) months. However based on customer requirements and specific requests such data is retained for extended periods. By using our products and services you consent to us using the data acquired through our hardware devices and software to be utilized for our internal research and development activities. The purpose of our research and development is with the primary intent of better serving our customers and to improve the quality and reliability of our products and services. The data is stored on 3rd party serves such as Amazon Web Servers, Microsoft’s Azure Platform or a like. If you do not wish that the data acquired at your premises through our Vidwaan platform should not be stored on 3rd party servers kindly bring that up with the concerned sales representative or write to us at info@yzthings.com.

    Disclaimer: Our policies are subject to change from time to time without notice at the sole discretion of yzthings technologies private limited.